Returns

RETURNS

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At Nomad we want you to be ecstatic with your purchase , but if for some reason, you aren’t totally satisfied with your purchase, then you can return it to us in its original condition within 14 days for a refund (excluding delivery fees).

Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you. 

How to Return an Item

If you would like to make a return, please follow the 3 simple steps below.

1.  Please let us know that you would like to make a return by emailing our friendly Customer Service team (amy@nomadthestore.com) Please note that this has to be within 14 days of receiving your delivery.
 
2.  Please pack and return your item in its original unused condition along with your completed returns form, (this should have arrived with your order) within 14 days of receiving your delivery.  If you didn't receive your Returns Form with your order, please enclose a note with your Name and Order Number inside the box that you are returning. Any items returned without a returns form or order number may not be processed or refunded.
 
3.  Send your return back to us:
 
Kim Crocker, The Workshop, Mosses Farm, Farm Road, Great Oakley, Essex. CO11 2AL.

 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. 


Additional non-returnable items:
* Gift cards
* Some Health and personal care items


Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amy@nomadthestore.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at amy@nomadthestore.com and send your item to: 

Kim Crocker, The Workshop, Mosses Farm, Farm Road, Great Oakley, CO12 5AN.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns Terms & Conditions


Shipping


To return your product, you should mail your product to: 

The Workshop, Mosses Farm, Farm Road, Great Oakley, ESSEX. CO12 5AN.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Returning Made to Order Upholstery Items

Please note if you purchase ‘made to order’ upholstery from Nomad through the website or by email you agree to the following Terms and Conditions.

If you wish to purchase a 'made to order' sofa, armchair, footstool pouf or daybed, the order cannot be cancelled , returned or refunded once it has been placed. 

Please ensure you measure correctly before placing your order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery plus collection charge will be deducted from any refund or exchange value.

Furniture Delivery Disclaimer

We try to offer the best possible service at Nomad so we would like to make you aware that our delivery drivers will only deliver furniture to the road side and it is your responsibility to arrange for the furniture to be taken into your address. It is the customer’s responsibility to measure up accurately to ensure the items can be successfully delivered.  Nomad do not accept any responsibility for items that cannot fit into residences.

When an item of furniture is delivered to you, it is your responsibility to check the goods for any fault or damages. You will be required to sign a confirmation that the goods have been delivered in a satisfactory condition.

If you order furniture that is not part of our 'made to order' range you may cancel your order within 14 days of receiving the goods. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in Nomad being unable to refund you.

If you have any particular feedback regarding our delivery service, please contact our Customer Services team on
hello@nomadthestore.co.uk where your comments are very welcome.